Port Orange, FL
Send e-mail to fegan@bellsouth.net
Resume Topics
Summary of Experience
Work Experience
Awards & Commendations
Education
Software
Hardware
Link to Forrest's home
page
14 years - Software Development - MS FoxPro (DOS & Windows),
HTML, Pascal, Clarion, C, BASIC and Assembler
16 years - Help Desk/Technical Support - MS-DOS/Windows 80x86/Pentium PCs and
Apple Macintosh Plus/SE/SI systems
8 years - Novell NetWare LANs - Design, Installation and
Administration (2.xx & 3.1x)
9 years - Microsoft Windows LANs - Design, Installation and
Administration (Windows 9x/ME/NT/2000)
5 years - Software Testing - Test script execution,
coordinate/create test date for billing software; external beta
testing for major software vendor's telecommunication/telephony
suite, beta testing for image editing software
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May 2002 - January 2003
American Consumer Alliance, Daytona Beach, FL
Position: IS Department Manager
Supervisor: Mrs. Jacque O'Leary
Duties:
- Supervise all development needs, daily operations tasks and Help Desk staff.
- Prioritize development tasks and Help Desk requests.
- Consulting/Troubleshooting for Microsoft Windows 9x/ME/NT/2000 and
80x86/Pentium PC systems.
- Oversee administration of multiple Microsoft Windows NT/2000 servers.
February 2001 - May 2002
Citadel Group, Inc. / American Consumer Alliance, Daytona Beach, FL
Position: IS Operations Supervisor
Supervisor: Mr. Bill Ross
Duties:
- Responsible for hiring of Help Desk staff members.
- Supervise all daily operations tasks and Help Desk staff.
- Consulting/Troubleshooting for Microsoft Windows 9x/ME/NT and
80x86/Pentium PC systems.
- Administration of multiple Microsoft Windows NT/2000 servers.
- MS FoxPro (Windows) development.
October 1999 - February 2001
Citadel Group, Inc., Daytona Beach, FL
Position: Programmer/Analyst
Supervisor: Mr. Bill Ross
Duties:
- MS FoxPro (Windows) development.
- Configuration and troubleshooting of a Stratasoft Predictive Dialer (for outbound telemarketing).
- Custom programming of Stratasoft Predictive Dialer.
- Consulting/Troubleshooting for Microsoft Windows 9x/NT and
80x86/Pentium PC systems.
- Replace a Microsoft Windows NT server (HP) with Windows 2000 Server
(Compaq ML530) configured as a PDC.
- Upgrade a Microsoft Windows NT server (HP) to Windows 2000 Server and
configure as a BDC.
- Administration of multiple Microsoft Windows NT/2000 servers.
September 1997 - October 1999
Perot Systems Corp., Dallas, TX
Position: Associate - Systems Engineering
Supervisor: Mr. John Ellis
Duties:
While performing software development for AT&T:
Full life cycle of software development
- Analize business needs and produce System Requirement
Documentation.
- Detail Design, Code, Unit and String Test as well as
Trouble Report resolution in MS FoxPro for Windows.
- TR Coordination utilizing Intersolv - PVCS Tracker.
System test to include
- Creation/execution of Test Plans and Test Scripts.
- Creation of System Test (plus) data.
- Trouble Reports and System Change Requests maintained in
Intersolv - PVCS Tracker.
Web development
- Part of a team which created an Intranet web site for the
AT&T account.
- Access a Visual FoxPro database via MS Front Page's IDC
(Internet Database Connector) and ODBC.
June 1996 - September 1997
The Registry, Inc., Maitland, FL
Position: Staff Consultant
Supervisor: Mr. Ray Rettinger
Duties:
- Consulting for Microsoft DOS/Windows and 80x86 PC
systems.
- Administration of Novell NetWare, Microsoft Windows for
Workgroups and Microsoft Windows 95 LANs.
- MS FoxPro (DOS/Windows) development which included
designing and coding MS FoxPro applications and database
structures to automate office procedures in SUN-TEK's
home office and modifying applications used by the
Economic Development Commission.
While performing software testing for AT&T:
- Create/execute test scripts and create test data for
Billing Edge for Windows, a Microsoft FoxPro application
developed for AT&T by RDI Technology
- TRs and SCRs maintained in PVCS Tracker.
February 1996 - May 1996
Creative Computer Solutions, Inc., Avoca, PA
Position: Systems Consultant
Supervisor: Mr. John J. Sepcoski, Jr.
Duties:
- MS FoxPro (DOS) development which included a multi-user
appointment scheduling package, SchedulePro, and
continued development/maintenance of a billing package,
FoxMed. FoxMed is a full featured hospital &
multi-office physician's health center package which
includes registration, billing/collections, medical
records, nurses notes, automated lab system interface and
statistical reporting.
- MS FoxPro (Windows/DOS) development of a document imaging
system, Fox Imaging System, which utilizes a desktop
scanner for imaging and CD-R media for off-line
storage/retrieval.
- Consulting/Troubleshooting for Microsoft DOS/Windows and
80x86/Pentium PC systems.
- Administration of Novell NetWare, Microsoft Windows for
Workgroups and Microsoft Windows 95 LANs.
- Installation of network wiring for use with Novell
NetWare LANs (10base-T and 10base-2).
- Troubleshooting hardware/software problems using a
DigiBoard on an SCO Xenix server.
September 1994 - April 1996
SUN-TEK Consultants, Inc., Casselberry, FL
Position: Staff Consultant
Supervisor: Mr. Michael Forman
Duties:
- Consulting for Microsoft DOS/Windows and 80x86 PC
systems.
- Administration of Novell NetWare, Microsoft Windows for
Workgroups and Microsoft Windows 95 LANs.
- MS FoxPro (DOS/Windows) development which included
designing and coding MS FoxPro applications and database
structures to automate office procedures in SUN-TEK's
home office and modifying applications used by the
Economic Development Commission.
- Technical Writing - designed an end-user manual, which
would be adapted for use as on-line help in a Clarion
database application, for Champion Rent-To-Own, using
Word Perfect and Microsoft Word.
- Borland Paradox and Microsoft VisualBasic development for
Tampa Electric Company.
May 1994 - September 1994
Computer Systems Consultant, Palm Coast, FL
Position: Self-employed
Duties:
- Consulting for Microsoft DOS/Windows and 80x86 PC
systems.
- System design, installation and maintenance of Novell
NetWare LANs.
- Microsoft FoxPro (DOS) application development.
January 1991 - May 1994
Association of Public-Safety Communications Officials -
International, Inc. (APCO, Inc.), South Daytona, FL
June 1991 - May 1994 (APCO, Inc.)
Position: Programmer
Supervisors: Mr. William Kuhn (June 1991 - January 1994) and Mr.
Warren McFerran (January 1994 - May 1994)
Duties:
- Designing and coding MS FoxPro applications and database
structures, as part of a research and development team,
to manage a multi-million record distributed database
system (AFC System) - this database is the Federal
Communications Commission (FCC) Part-90 database of
Licenses for Land/Mobile Radio Services; processing
updates to the Part-90 database (supplied by the FCC on
9-track tape).
- Setting up for training, and assisting with training, of
Automated Frequency Coordination (AFC) Advisors using the
AFC System.
- Designing and coding all AFC System serial I/O routines
for automated dial-in to NetWare LAN (developed in MS
FoxPro using the SilverFox SPSC communications library by
SilverWare).
- Troubleshooting 80x86 and 680x0 hardware/software
problems and supplying technical support for over sixty
APCO AFC System workstations (about 30 of these remote
sites are managed using CO/Session).
- Developing documentation for various MS FoxPro programs
and various office procedures.
- Designing, configuring and maintaining Novell NetWare
v3.11 networks.
- Offering and obtaining technical support for employees
using MS-DOS/Windows based PCs and Apple Macintosh
Plus/SE/SI systems.
- SysOp of the APCO International BBS, a multi-node
electronic Bulletin Board System.
- Setting up all hardware and software (Remote Access
Professional), maintaining user accounts, file/message
databases, and general system updates
January 1991 - June 1991 (APCO, Inc.)
Position: Microcomputer Specialist
Supervisor: Mr. William Kuhn
Duties:
- Troubleshooting 80x86 and 680x0 hardware/software
problems
- Assisting fellow employees with hardware/software
problems encountered during daily routines on
MS-DOS/Windows based PCs and Apple Macintosh Plus/SE/SI
systems.
- Completing development of a conference registration
program originally written in FoxBASE by updating it to
FoxPro and making it a multi-user application; as our
company expanded, a typical conference registration area
grew from two to three non-networked PCs to ten networked
PCs.
- Other programming duties using FoxBASE (DOS & Mac),
FoxPro, Turbo Pascal and Turbo C.
January 1990 - December 1990
PBF Software, Daytona Beach, FL
Position: Self-employed
Duties:
- Consulting for Microsoft DOS/Windows 80x86 PC systems and
Novell NetWare LANs.
May 1988 - March 1990
Embry Riddle Aeronautical University (ERAU), Daytona Beach, FL
May 1989 - Oct 1989 (ERAU, Computer Science
Department)
Position: Programmer
Supervisor: Dr. Iraj Hirmanpour, Computer Science Department
Chair
Duties:
- Developing a distributed database package in Clarion for
faculty use during student advisement and
pre-registration.
November 1988 - May 1989 (ERAU, Airway Science
Simulation Lab)
Position: Programmer
Supervisors: Dr. Andrzej Kornecki, faculty advisor, and Mr. Jim
Blanchard, project leader
Duties:
- Designing and coding as part of a research and
development team designing an Air Traffic Control
simulation; my primary duty was completing development of
serial communication routines (written in Turbo C)
linking a Frasca 141 (ground-base flight trainer) to a
DEC Micro VAX (running the Air Traffic Control
simulation) and a PC-based flight trainer (secondary duty
- similar to Microsoft Flight Simulator, also developed
in Turbo C).
May 1988 - March 1990 (ERAU, Academic Computer
Lab)
Position: Network System Administrator
Supervisor: Mr. William Thorne
Duties:
- Setting up and maintaining a Novell NetWare v2.15 network
for student/faculty use (topology: 4Mbps IBM Token-Ring).
May 1988 - March 1990 (ERAU, Academic Computer
Lab)
Position: Lab Assistant
Supervisor: Mr. William Thorne
Duties:
- Assisting students and faculty with software and hardware
problems encountered in the lab.
January 1987 - August 1987
King's College, Graphics Lab, Wilkes-Barre, PA
Positions: Lab Assistant
Supervisor: Dr. Anthony Berard
Duties:
- Assisting students and faculty with software and hardware
problems encountered in the lab.
- Setting up and maintaining Zenith, Apple II and MindSet
PCs
- Setting up and maintaining Epson FX/MX dot matrix and
Diablo color inkjet printers
- Setting up, and offering assistance with, AutoCAD,
PageMaker, Lumena (MindSet)
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- 1993 APCO - Presidential Award for Development of the AFC
System
- 1993 Novell - Certified NetWare v3.11 Administrator (CNA)
- 1992 APCO - Certificate of Appreciation for Development
of the AFC System
- 1989 Association of Computing Machinery (ACM) Computer
Programming Contest - member of the Embry Riddle
Aeronautical University student programming team -
University of Miami, Miami, FL
- 1988 Association of Computing Machinery (ACM) Computer
Programming Contest - member of the Embry Riddle
Aeronautical University student programming team -
University of Mississippi, Oxford, MS
- 1984 Luzerne Intermediate Unit 18 Computer Programming
Contest - 1st Place
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- April 1999 Micro Endeavors, Inc. - Upper Darby, PA
Visual FoxPro Application Development I
Visual FoxPro Application Development II
- December 1998 - January 1999 Keystone Learning Systems,
Corp. - Provo, UT
Learning Visual FoxPro 5.x - Levels 1 through 6
- May 1993 National Data Products, Inc. - Orlando, FL
Novell Authorized Education Center
Certified NetWare Administrator (CNA)
- September 1991 FoxPro Developer's Conference - Toledo, OH
- January 1988 - April 1990 Embry Riddle Aeronautical
University - Daytona Beach, FL
Major: Computer Science with Aviation Applications
- August 1986 - August 1987 King's College - Wilkes-Barre,
PA
Major: Mathematics, Minor: Computer Science
- January 1985 - December 1985 University of Tampa - Tampa,
FL
Major: Accounting
- August 1979 - June 1984 Pittston Area High School -
Pittston, PA
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- Operating Systems: IBM PC-DOS, Microsoft MS-DOS,
Microsoft Windows 3.x, Microsoft Windows 9x/ME/NT/2000,
Novell DOS, SCO Xenix
- Network Operating Systems: Novell - NetWare 2.x and 3.x,
Microsoftl - Windows for Workgroups and Windows 9x/ME/NT/2000,
Server Technology - EasyLAN/QuickCONNECT, Alloy Computer
Products - Network Executive (ATNX), Novell - Personal
NetWare, SCO - Xenix System V
- Third-Party NetWare Utilities: Executive Systems -
XTreeNet and XTree Tools for Networks, Brightwork
Development - SiteMeter, Cheyenne - ARCserve, Connor -
BackUp Exec, Triton Technologies - CO/Session LAN
- Applications: Microsoft - Office Professional (95/97/2000/XP),
Veritas - BackupExec, Microsoft - Word for DOS and Windows,
Arcada - Arcada Backup, Micrografx - Picture Publisher and
Designer, Adobe - Photoshop, Colorado Memory Systems -
Tape backup (DOS and Windows), Intersolv - PVCS Tracker,
Microsoft - Visual Source Safe, Fifth Generation Systems
- Fastback Plus, Microsoft - Excel, Microsoft - PowerPoint,
Lotus Development - Lotus 1-2-3 for DOS, WordStar - WordStar
- Languages: Microsoft - Visual FoxPro and FoxPro for
DOS/Windows, FoxHoldings - FoxBASE for DOS/Mac, Microsoft -
Visual C++, Watcom C/C++, Borland - Paradox for DOS, Borland -
Turbo Pascal, Borland - Turbo C, Microsoft - Visual Basic, Borland -
Turbo Assembler, Microsoft - Assembler, Computer Associates -
CA-Clipper, Powersoft - PowerBuilder
- Communications: Stratasoft Predictive Dialer, CompuServe
- CIM and CS Nav for Windows, Microsoft - Internet Explorer,
Spry - Mosaic, Wantree Development - Remote Access
Professional BBS, Triton Technologies - CO/Session,
deltaComm Development - Telix, DataStorm - ProComm,
Joaquim Homrighausen - Front Door, DigiWARE -
DigiCHANNEL PC/X* Asynchronous Drivers
- Miscellaneous Utilities: Quarterdeck Office Systems -
QEMM, DESQview and Manifest, Stac Electronics - Stacker,
Executive Systems - XTree Gold, McAfee Associates - Scan,
Clean and VShield, Symantec - Norton Utilities, Gibson
Research - SpinRite II, Touchstone Software - CheckIt,
Cerious Software - ThumbsPlus
- Archive formats: ARC, ARJ, LZH, PAK, SIT, ZIP and ZOO
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- 680x0 Systems: Apple Macintosh Plus/SE/SI systems
- 80x86 Systems (EISA/ISA/MCA/PCI/VLB): AMI, Compaq, Dell,
Gateway, IBM, Intel, Orchid, Packard Bell and various IBM
clones using Intel 80x86, AMD 80386 and Intel Pentium
processors
- IDE CD-ROM drives: Hitachi, Mitsumi, Sony,
Toshiba and Torisan (3-Disc Changer)
- Memory Management: HIMEM, EMM386 and QEMM
- Modems (2400-56000 baud, LAPM, MNP 1-5,
V.32/V.32bis/V.42bis/V.90): Intel, Practical Peripherals,
MultiTech, Supra, US Robotics and Zoom
- Monitors: Aamazing, CTX, Goldstar, IBM active-matrix LCD,
Magnavox, MAG Innovisions, NEC, Princeton Graphics and Samsung
- Mouse: ATI VGA Wonder XL with BUS mouse, Logitech BUS,
PS/2 and Serial mice, Mouse Systems Trackball and
Microsoft Serial mouse
- Network Interface Cards (10base-2 and 10/100base-T): 3-Com,
LinkSys (10base-T/802.11b), Compaq (10base-2, 10/100base-T),
D-Link (10base-T), IBM (Token-Ring), Intel, SMC,
Western Digital (10base-2), and Xircom Pocket Ethernet
- Printers: Epson (Dot Matrix and Laser), HP (LaserJet
II/III/4Si/5P/6P and DeskJet 5xx/5xxC/7xx/8xx/9xx series),
IBM (Dot Matrix), Panasonic (Dot Matrix), Real-Tech (Postscript), Texas
Instruments (Postscript), OKIDATA (Laser &
Postscript) and CoStar - Label Printer XL
- Print Servers: HP DirectJet, Intel Netport, Netport II and Netport XL
- Scanners (flatbed desktop models): MicroTek ScanMaker II
and V6, Epson ES-xx00C series and Relysis 24xx series
- Serial Communications: installing 16550 UARTs and
multiple modem configurations (while running a multi-node
BBS under DESQview), DigiWARE - DigiBoard PC/Xi (under
SCO Xenix System V)
- Sound Cards: Creative Labs (SoundBlaster, SoundBlaster Live!, PhoneBlaster
& AWE32) and Mozart
- SCSI Controllers (MS-DOS and Novell NetWare): Adaptec
(ISA & PCI), Always Technologies, Compaq, DTC (MS-DOS
only) and Future Domain
- SCSI CD-ROM drives: Hewlett Packard (CD-R and CD-RW), Plextor
(CD-R), NEC, Sony, Teac, Texel and Toshiba (CD-ROM and DVD)
- SCSI Removable Media Storage Devices: Iomega Zip, Toshiba DVD-RAM,
SyQuest EZ135 and Fujitsu MO
- Video: ATI (AGP/ISA/PCI/VLB), Diamond (ISA/PCI), Genoa,
Hercules, Orchid, IBM PS/2 MCGA/VGA and Trident (VLB)
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Link to Forrest's home
page